Last updated: October 2025

At Bremart Fabrics Zambia, we are committed to providing a reliable and fair shopping experience. This policy applies to all purchases made via our online store.

Returns & Exchanges

You may request a return or exchange within 48 Hours if:

  • The item is unused, unwashed, and uncut
  • It is in its original condition and packaging
  • A valid order number or receipt is provided

Return approval will be based on product condition after inspection.

Non-Returnable Items

Due to hygiene and product-cutting processes, the following items cannot be returned unless defective at delivery:

  • Fabrics that have been cut to your requested length
  • Customized or pre-order items
  • Discount or clearance items
  • Opened sewing tools & accessories

Damaged / Wrong Items Received

If an item arrives damaged or incorrect:

  1. Notify us within 48 hours
  2. Provide order number + photos of the issue
  3. We will replace, exchange, or fully refund the affected item

Order Cancellation

Orders may be cancelled only before:

  • Fabric cutting begins
  • Packaging and dispatch are initiated

Once processing starts → Cancellation not allowed

Refund Methods

Approved refunds are processed via:

  • Mobile Money
  • Bank transfer
  • Same method as original payment (where possible)

⏱ Processing time: 3 – 7 business days

Return Delivery

  • Return shipping cost is paid by the customer
  • Unless the item is faulty → then Bremart Fabrics covers the cost

Product Disclaimer

Color Variation

Actual product colors may vary slightly due to:

  • Lighting during photography
  • Screen display settings (brightness, contrast)

Measurement Tolerance

Fabric lengths may have a ± 1–3 cm variation due to cutting processes.

Customers are encouraged to order extra allowance for precision projects.

Terms & Conditions

(Online Sale Agreement)

By placing an order on Bremart Fabrics Zambia online store, you agree to:

1️⃣ Provide accurate delivery information
2️⃣ Pay for products as listed at the time of order
3️⃣ Understand availability may change without notice
4️⃣ Accept our Refund & Cancellation policy
5️⃣ Inspect goods upon delivery and report issues promptly
6️⃣ Use purchased materials responsibly — no liability for project outcomes

We reserve the right to:

  • Update prices and policies at any time
  • Refuse any order suspected of abuse or fraudulent intent

Submit a Return Request

Before submitting your request, ensure:
✔ You read the Refund Policy
✔ You have photos/videos (if damaged/wrong item)
✔ You know your Order Number

Customer Support Contact

Main Branch: +260 77 0994430
Kamwala Branch: +260 97 7598876
Support Hours: Mon–Sat, 8am – 5pm